2008 Price Check Policy

At DiscountArt.co.uk we aim to bring you some of the most competitive pricing for Art Materials in the UK. We will try wherever possible to use our buying power and market awareness to bring you the cheapest prices for Art Materials on the web. If you see the same product for sale cheaper on any other genuine Art Materials website in the UK then we will do our very best to match it for you.

Ordering Terms and Conditions

All our prices include UK VAT at the current rate.

The VAT amount will be shown separately on the receipt/invoice which will accompany your order.

All orders processed through the DiscountArt.co.uk website are processed by our trusted payment provider Protx. Protx provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK

All transaction information passed between our site and the Protx System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

If you would like to order by Telephone, please call us on 0845 2415646

Security Policy

All orders processed through the DiscountArt.co.uk website are processed by our trusted payment provider Protx. Protx provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK

All transaction information passed between our site and the Protx VSP System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Privacy Policy

DiscountArt.co.uk undertakes not to convey to any third-party any personal information provided by customers as part of a sales transaction. Customer information is held by DiscountArt.co.uk in encrypted form solely for the purposes of accounting and corporate marketing. From time to time DiscountArt.co.uk may communicate details of special and clearance offers to customers by E-Mail. If you would prefer not to receive these or any other communication from the company, please indicate this when entering your personal data.

Nationwide Delivery

Non-UK Mainland delivery, some highlands & islands and all overseas addresses will be subject to a carrier's surcharge which will be notified to you for agreement by E-Mail before despatch of your order. Most of our deliveries are sent out within 48 hours of receipt of order. Except in the case of small lightweight packages which are sent by post, our consignments are delivered by next-day courier service.

If items are out of stock, you will be notified by email and given the option to opt for a full refund.

Delivery Terms and Pricing

As the driver will require a signature on delivery, it is vital that customers provide a delivery address where someone will be available to sign for delivery between 8:30 and 17:30 weekdays. Weekend or timed deliveries can be arranged at extra cost.

Mainland UK deliveries will be charged as follows:
Under £40 total order value: £4.95
£40 - £100 total order value: £2.25
Over £100 total order value: £1.00.

Customer Service Opening Hours

Our customer service opening hours are 9:00am to 5:00pm Monday to Friday.

Right of Return

If you have any reason to be dissatisfied with any product you purchase from DiscountArt.co.uk it will be accepted for return and a refund given as long as the following simple guidelines are followed:

Your request for return should be made within 14 days of delivery

Products returned must be unused and returned intact in their original packaging

Our product return terms are as follows, you will be responsible for the cost of arranging shipping back to DiscountArt.co.uk of the returned goods.

Your statutory rights are not affected by this additional undertaking

Consumer Protection (Distance Selling) Regulations 2000

You have the right to cancel this agreement up to 7 working days after receipt of the goods and receive a full refund of their cost. You will be responsible arranging the return and for the cost of the return of the goods and their packaging. You can fax, post or email your notice of cancellation to the contact details provided on this site or your order confirmation.

Imperfect or Faulty Products

Imperfect items and those suffering from any manufacturing defect will be accepted for return under manufacturers' warranty within one year of purchase. DiscountArt.co.uk and the manufacturer concerned are entitled to inspect the faulty product for indications of misuse or failure by the customer to follow the manufacturer's storage and handling instructions.Where this can be achieved without undue delay, the customer will be sent a new, identical replacement at no expense to the customer, and any reasonable carriage charges incurred by the customer in returning the faulty product will be refunded in full.

In the event of an identical product not being available without undue delay, the customer will be offered the choice of either a refund of the price paid plus any reasonable cost incurred in the return of the product or an alternative product which will be sent to the customer carriage paid by DiscountArt.co.uk. Click here for return address details.

Transit Damaged Goods
In order to comply fully with our carrier's terms of insurance, notification of goods damaged in transit must be made by telephone, fax or e-mail within three days of receipt. Click here for contact details.

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